About the Project
The client's team spent hours managing appointments each week. We built an AI agent to handle routine bookings through WhatsApp.
The Problem
Staff checked the calendar and replied with available times. They waited for confirmation and set reminders by hand. The repeated messages took time and led to mistakes.
What We Built
We connected an AI booking agent to WhatsApp Business and Google Calendar. It checks live availability and offers times. Once the customer chooses a time the agent creates the booking and schedules a reminder.
How It Works
- A customer sends a booking request.
- The agent checks the connected calendar.
- It offers available times.
- The customer chooses a time.
- The agent confirms the booking and creates the calendar event.
- The customer receives a reminder 24 hours before the appointment.
Technology
- n8n coordinates the workflow.
- WhatsApp Cloud API handles messages.
- OpenAI supports conversation understanding.
- Google Calendar provides availability and booking records.
The Result
The agent handles routine booking requests from start to finish. This gives the team more time to serve customers.