About the Project
Managing appointment bookings was eating up hours of admin time every week. We built an AI agent that handles the entire booking process through WhatsApp — the channel customers already use.
The Problem
This client's team was manually managing appointments: answering booking requests over WhatsApp, checking the calendar, replying with available times, waiting for confirmation, then setting reminders. The back-and-forth took time and errors crept in.
Our Solution
Techup.AI built an AI booking agent connected to the client's WhatsApp Business account and Google Calendar. When a customer messages to book an appointment, the agent handles the entire flow — checking real availability, offering times, confirming the booking, and sending a reminder the day before. The booking logic runs on n8n workflow automation and was delivered through our AI agent development.
How It Works
- Customer sends a message requesting an appointment
- Agent reads the request and checks the connected calendar for real availability
- Agent offers available times in a natural conversational format
- Customer selects a time; agent confirms the booking instantly
- Calendar event is created automatically
- Reminder sent to the customer 24 hours before
Technology Stack
Built on n8n for workflow orchestration, WhatsApp Cloud API for messaging, OpenAI for conversation understanding, and Google Calendar for availability management.
Outcome
The client's team no longer touches routine booking requests. The agent handles them end-to-end, and the admin time saved goes back into serving customers.