About the Project
The client was missing leads when calls arrived outside business hours. We built an AI voice agent to handle routine calls during the day and at night.
The Problem
Calls went to voicemail during busy periods and after hours. Many callers left no message. The team had no reliable way to capture those opportunities.
What We Built
The agent introduces itself and answers common business questions. It checks the caller against the client's criteria. Suitable callers can book directly into the calendar. The team receives a structured summary after the call.
Key Features
- 24/7 call handling
- Natural voice conversations
- Lead checks based on client rules
- Calendar booking during calls
- Automatic call summaries
- Outbound follow-up sequences
Technology
- n8n coordinates the workflow.
- ElevenLabs provides voice generation.
- Twilio handles telephony.
- Retell AI manages conversations.
- OpenAI supports request understanding and responses.
The Result
The system gave the client a way to capture after-hours inquiries. The sales team received lead details before speaking with callers who met the configured criteria.